Medical Screener - Reception Technician (Customer Service) - Bilingual
Company: CSL Behring LTD
Location: Chicago
Posted on: May 8, 2024
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Job Description:
Job Description Summary Responsible for greeting donors at the
plasma collection center and conducting a series of registration
procedures to verify donor suitability for the plasma pheresis
process. Job Description 1 In compliance with Standard Operating
Procedures (SOPs), assists qualified donors in completing the
screening process. The screening procedures includes but are not
limited to: assessing the self-administered health history,
answering basic medical questions associated with the donation
process, referring donors to medical staff when appropriate and
performing health screening procedures such as blood pressure,
pulse, weight, temperature. Performs finger stick to obtain sample
to obtain donor's hematocrit and total protein levels. 2 Upon
completion of the appropriate training, may educate new donors on
the use of therapeutic products made from donated plasma. This
includes explaining the screening process, the health screening
tests performed, the appointment system, donation fees, center
policies, proper nutrition and any other information pertinent to
the donor. Ensures that all donor questions are answered timely,
accurately and professionally. 3 May be involved in registering
applicant and transfer donors based upon completion of appropriate
training and operational needs of the center. 4 May answer the
telephone and answer callers question or transfer call to
appropriate staff member. 5 Maintains alertness and awareness to
any reaction by a donor may have during or after the pheresis
process and notifies appropriate staff. 6 Alerts Group Leader or
Supervisor of donor flow issues. 7 Ensures the accurate recording
of donor data in the electronic donor information management system
as outlined in the SOPs. 8 Understands the policies and procedures
associated with hyper immune programs at the center if applicable.
9 Maintains clean efficient work environment and ensures sufficient
operating supplies and forms are available as needed. Follows all
Health Safety & Environmental (HSE) and Occupational Safety and
Health Administration (OSHA) policies and procedures. Promotes
safety in all actions. 10 Maintains confidentiality of all
personnel, donor and center information. 11 May be cross-trained in
other areas to meet the needs of the business. 12 Bilingual skills
may be required, at the discretion of the organization, to meet the
needs of the business. 13 Perform other job-related duties as
assigned. Education * High school diploma or equivalent required
Experience * Minimum of three (3) months experience in a clerical
or customer service related position, preferably in medical or
health provider environment or equivalent combination of education
and experience * Must be able to perform basic math calculations
Working Conditions * Ability to understand, remember and apply oral
and/or written instructions * Ability to understand and follow
basic instructions and guidelines * Must be able to see and speak
with customers and observe equipment operation. * Occasionally
perform tasks while standing and walking up to 100% of time *
Reach, bend, kneel and have high level of manual dexterity *
Occasionally be required to lift and carry up to 25 pounds * Fast
paced environment with frequent interruptions * Frequently exposed
to hazardous chemicals, extreme temperatures and to blood borne
pathogens * Required to wear Personal Protective Equipment while
performing specific tasks or in certain areas * Required to work
overtime and extended hours to support center operational needs All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, disability, veteran status, national origin or
other legally protected classifications. Please note, we may not
have an immediate need at the present time; however we are always
interested in speaking to well qualified candidates for future
openings. If you are interested in exploring a career with CSL,
please apply. Someone will follow up depending on the current
needs, but please be aware correspondence may not be immediate. CSL
offers the following benefits for this full-time position, most are
effective the first day of hire: Options for health care benefits,
including choices of plans for medical and prescription drug,
dental, and vision coverage; Company-provided basic life insurance
and Short- and Long-Term Disability; the option to participate in
CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in
connection with vacations, illness, and other personal business;
and paid observed holidays as designated by the Company. Our
Benefits We encourage you to make your well-being a priority. It's
important and so are you. Learn more about how we care at CSL.
About CSL Plasma CSL Plasma is one of the world's largest
collectors of human plasma. Our work helps to ensure that people
with rare and serious diseases are able to live normal, healthy
lives. We are committed to our work because lives depend on us.
Learn more about CSL Plasma. We want CSL to reflect the world
around us As a global organization with employees in 35+ countries,
CSL embraces diversity and inclusion. Learn more about Diversity &
Inclusion at CSL. Do work that matters at CSL Plasma!
Keywords: CSL Behring LTD, Berwyn , Medical Screener - Reception Technician (Customer Service) - Bilingual, Hospitality & Tourism , Chicago, Illinois
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