Assistant FSQA Manager - Second Shift
Company: OSI Group
Location: Chicago
Posted on: May 5, 2024
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Job Description:
Job DescriptionThe Assistant QA Manager will serve as a liaison
between key customers and OSI in supporting complaint
investigation, in-restaurant product assessment, product roll-out
(regional and national), customer database management, restaurant
training and procedures, store validations; and managing
Distribution Center complaints, projects, and credit system.Provide
technical and customer relationship support to the customer's
restaurant team.Review complaints at the store level and support
plant QA investigation.Support development of restaurant
procedures, and in-store product/equipment validation (e.g. grill
performance, product preparation).Support OSI product roll-out and
training.Collect, track and trend restaurant complaints. Present
data on an ongoing basis to OSI facilities and OSI
leadership.Perform Distribution Center visit and support customer
QA and Supply Chain departments on projects related to distribution
(cold chain, traceability) and investigation of complaints
originated or found at the distribution centers.Be a resource for
OSI and customer on Sensory Evaluations. Conduct sensory
evaluations at the store or OSI facilities, when needed. Develop
and conduct sensory training on new and existing products.Ensure
manufacturing facilities are in compliance to customer
specifications.Support the OSI Corporate Quality Assurance
Department in managing emerging quality and food safety
risks.Contributes to innovation, troubleshooting, and brainstorming
ideas in a team environment--Required SkillsRequired
Skills:Bachelor's degree in Food Science, Animal Science,
Nutrition, Culinary Sciences, Biology, or related field
required.Knowledge of Microsoft Office and Computer Skills.2+ to 5
years of relevant work experience in the food industry (plant
level).Excellent analytical and communication skills.Understanding
of Quality Tools and SPC.Technical Learning - Picks up technical
skills quickly.Ability to travel a minimum of 30% of the
timeExperience in Sensory Evaluation is a plus.Ability to follow
directions, work well independently or in a group, and communicate
opinions effectively.Position requires the physical agility to
perform continuous lifting up to 15 pounds, bending, squatting,
pushing, pulling, stretching/reaching, use hands or fingers, talk,
hear, feel objects, tools, controls and standing/walking on
concrete flooring.Work can be performed within a manufacturing
plant environment with noise, extreme temperatures, and significant
movement of powered equipment, people and conveyor.Work is
generally performed within a business professional office
environment, with standard office equipment available.Position
requires the physical ability to stand/walk for duration of
required work hour.OSI Industries is an Equal Employment
Opportunity employer that believes everyone has the right to be
treated with dignity and respect. OSI --does not discriminate on
the basis of national origin, gender, race, color, religion,
pregnancy, gender identity, sexual orientation, protected veteran
status, disability, or any other characteristic protected by
applicable law. --All applicants will receive consideration for
employment based on merit, qualifications and business needs. OSI
participates in the E-Verify program.
Keywords: OSI Group, Berwyn , Assistant FSQA Manager - Second Shift, Hospitality & Tourism , Chicago, Illinois
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