Senior Manager, Digital HR (Workday HCM)
Company: Ingredion
Location: Westchester
Posted on: May 4, 2024
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Job Description:
Ingredion HR's mission is to create an inclusive, growth culture
where all our employees learn, grow, succeed and drive business
performance. The Digital HR COE's mission is to create innovative
solutions that deliver HR services via an engaging digital employee
experience, while empowering
employees to perform with agility, effectiveness, and
efficiency.The Senior Manager, Digital HR will play a pivotal role
in shaping the future of HR technology at Ingredion! S/he will lead
and drive the adoption of major/leading HR technologies globally,
with a focus on Workday HCM. Deep expertise in HR processes, data,
reporting, Workday HCM and technology implementations is critical
to success in this role. It requires strong digital experience /
solution design ability, and hands-on configuration experience with
Workday HCM. In addition, this leader will collaborate with other
Digital HR COE team members to leverage current / emerging HR
technologies to continually optimize HR service delivery. S/he will
collaborate with COEs, Business HR, HR Shared Services (HRSS), and
external vendors to create end-to-end HR solutions that enable the
HR strategy, integrated employee experience, and HR operations.Core
Responsibilities:Lead full-cycle design and delivery of Workday
HCM-enabled solutions to enable the HR operating model, while
delivering an engaging employee experience. Workday HCM major scope
includes Core HR, Talent Acquisition, Talent Management, Advanced
Comp, Learning and Journeys, Lead discovery and design for a
multitude of digital HR services and processes. Provide internal
consulting to Global Process Owners and HRSS Teams on solution
vision, scope and requirements definition. Collaboratively, create
end-to-end solutions that integrate Workday HCM capabilities with
other experience platforms like ServiceNow and intelligent
automation capabilities, including but not limited to RPA and
conversational AI. Lead implementation of new Workday HCM modules
and/or significant enhancements to existing functionality. As a
Workday Functional expert, Lead (and where applicable, perform) all
phases of Workday HCM solution development, including requirements,
design, configuration, testing and deployment.Collaborate with
internal / external parties on Integrations design, configuration,
and testing.Define change management and adoption approach for
Workday HCM solutions, create, review or deliver training and
communications.Define Workday data management approach, including
ensure proactive data quality management.Develop, review or approve
solution documentation, including but not limited to Business
Requirement Documents, Functional Specifications, Test Plans and
Test Scripts, Project Plan, Issues / Risks logs, Code Migration
Plan etc.Manage day-to-day Workday HCM operations by coaching HRSS
teams on case resolution, monitoring solution effectiveness, and
identifying continuous improvement opportunities. Trouble-shoot
issues (hands-on) when/as applicable. Measure and monitor Workday
HCM solutions' employee experience impact. Continuously improve
workforce services, using data and feedback to develop creative,
and intuitive solutions. In collaboration with the HR Functional
Excellence Team, manage portfolio of HR technology projects and
enhancements. Define/refine Workday HCM platform governance
approach and procedures. Manage Workday HCM AMS vendor
relationship, projects, and services delivery. Proactively assess,
communicate, and mitigate operational risks. Coach HR and HRSS
Teams on Workday HCM capabilities, configurations, and testing.
Support Ingredion's Digital HR roadmap development and continuous
journey managementResearch emerging trends and developments in
Workday HCM capabilities, as well as other relevant HR technologies
to elevate HR operational effectiveness/efficiency and the
workforce experience.Evaluate and recommend HR technology solutions
based on strategic / operational requirements.Develop business case
and ROI analyses that inform future investments.Collaborate
globally, with internal and external stakeholders to elevate HR
operational effectiveness and efficiency.Qualified candidates will
have:Mandatory Requirements:Bachelor's degree in Computer
Science/Engineering, Human Resources, or other analytical
discipline, with relevant standalone certificates / coursework.12+
years experience in HR, including comprehensive expertise in HR
process design, data management, reporting, functional HR solution
design, and technology solution implementations.7+ years experience
with major Cloud HCM platforms like Workday HCM, Oracle and
SuccessFactors. Must have 5+ years experience with Workday HCM,
including certifications.Experience in Workday HCM solution design,
hands-on configuration, and implementations on at least 2 full
lifecycle projects.Deep HR process, data architecture, reporting
and security knowledge in Workday Core HCM, and at least 1-2 other
process areas/SKUs - Talent Acquisition, Talent Management, Career
Hub, Compensation, Learning and Journeys.Experience with digital
experience design, knowledge of core HR personas, and solution
personalization concepts. Skilled at using data, analytics, and
anecdotes to develop insights and drive decisions around Workforce
Experience design.5+ years project and / or people management
experience. Proficient in managing technology solution
implementations with internal, external, and distributed global
teams.3+ years experience working in a global COE / Business HR /
Shared Services environment.Experience in HR service delivery
design / management leveraging employee experience platforms like
ServiceNow / Salesforce / Other.Strong Digital HR technology
architecture knowledge, including familiarity with modern HR
technology ecosystem, AI-enabled operations optimization solutions
and workforce engagement solutions. Ability to anticipate future
trends, and help others envision possibilities.Experience with
content development and management for technology-enabled
processes, training and communications.Significant Project
Management and Change Management experience on mid-sized technology
implementations.Ability to design and track workforce experience
solution impacts and business outcomes.Experience in engaging and
influencing senior leaders.Comprehensive analytical and
problem-solving ability.A research-minded approach and solid
general consulting skills.Desired Additional Requirements:Workday
HCM certifications strongly preferred.SHRM certification.ServiceNow
portal, case management and workflow design experience.Process
automation design experience. Familiarity with RPA solutions like
UI path, Microsoft, or Blue Prism.Experience with Artificial
Intelligence applications in HR, especially conversational AI
(conversation design, service delivery
optimization).Design-Thinking Methodology ExperiencWe are an equal
opportunity employer and value diversity at our company. Ingredion
seeks to provide a work environment that is free from harassment
and discrimination. We will not tolerate any form of discrimination
based on race, color, religion, age, gender, gender identity,
gender expression, national origin, ancestry, handicap or
disability-mental or physical-marital status, sexual orientation,
veteran status, disability resulting from military service, or any
other classification protected by law ("protected
classifications"). We are committed to establishing and maintaining
a work environment where everyone is treated with dignity and
respect.Relocation Available: No
Keywords: Ingredion, Berwyn , Senior Manager, Digital HR (Workday HCM), Human Resources , Westchester, Illinois
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