Zero hour Scheduling Assistant
Company: Advocate Health
Location: Oak Brook
Posted on: May 6, 2024
Job Description:
Major Responsibilities:
- Nursing/Therapy Coordination - Serve as internal point person
and processing agent for all new home care referrals as well as
serving as the Advocate representative responsible for coordinating
ordered disciplines with staff therapists and contracted therapy
agencies in the Home Care Region.
- 1)Coordinate and confirm receipt of new patient nursing and
therapy referrals from CRD or other referral sources. Coordinate
the processing of referrals and non-admits in STAT and other
software applications where applicable.
- 2)Based on predetermined nursing care needs for new patients
referrals, assign and schedule appropriately skilled field nursing
staff to meet those care needs. This process requires detailed
communication with clinical personnel, clinical managers and with
homecare patient and/or family.
- 3)Work with representatives of the contracted therapy vendors
to coordinate and schedule therapy disciplines based on new patient
referrals from referral sources. This will require the coordinator
to have detailed knowledge of coverage areas for staff therapists
as well as each vendor and any referral volume guarantees and /or
restrictions for each vendor.
- 4)Monitor weekly schedules for staff therapists ensuring that
productivity volumes are maintained and work volume is manageable
and evaluations and other paperwork are received in the office in a
timely manner.
- 5)Coordinate and schedule nursing/therapy relief on an as
needed basis while providing ongoing communication regarding new
patients to appropriate North region non-clinical staff.
- 6)As needed, work with nursing staffing agencies as well as
clinical coordinator and/or clinical manager to coordinate and
schedule nursing and/or therapy visits by prioritizing those
patients requiring priority care. This will require the coordinator
to have detailed knowledge of coverage areas for each vendor and
any restrictions and or limitations for each vendor.
- 7)Maintain referral/scheduling log book to accurately reflect
patient information, clinical staff assigned, ordered disciplines
and date of receipt of start of care paperwork
- 8)Prepare weekend scheduling log of all Start of Care by
contracted therapy vendor. Coordinator must incorporate the
priority patient scale of ortho, safety, PT opens and non-orthos
for weekend scheduling in accordance with Standard Operating
Processes.
- 9)Maintain clinical staff vacation and time off schedule for
region as well as coordinate the preparation of the on-call therapy
scheduling for contracted therapy vendors. Communicate this
schedule to clinical managers as needed.
- Coordinate scheduling of home health aides to ensure
appropriate and timely patient care
- 5)Work with clinical leadership in preparations of any reports
required to monitor staff productivity and management of referral
volume assigned to each staff member as well as agencies.
- 6)Insure compliance with HIPPA guidelines.
- 1)Advise home health aides of assignments.
- 2)Verifies daily home health aide's assignments and maintains
schedules.
- 3)Ensures home health aide coverage for any scheduled or non
scheduled PTO too ensure appropriate and timely patient care
- 4)Contacts patients as needed to communicate schedule or staff
changes as needed.
- Performs other support responsibilities as requested.
- 1)Work with clinical leadership in preparations of any reports
required to monitor staff productivity and management of referral
volume assigned to each staff member as well as agencies.
- 2)Insure compliance with HIPPA guidelines.Education/Experience
Required:
- High School graduate Second language a plus Knowledge of
medical terminology 2-4 Years previous healthcare scheduling
experienceKnowledge, Skills & Abilities Required:
- Ability to demonstrate Advocate's Mission, Values and
Philosophy while creating an environment that supports and sustains
effective communication with clinical staff, therapy vendors and
most importantly the homecare patient and/or family Exceptional
interpersonal skills-able to work well with diverse personality
types in a fast paced environment - internal and external
customers. Ability to coordinate and perform multiple tasks both
effectively and efficiently Able to work under deadlines and time
constraints Computer /data entry experience Working knowledge of
Microsoft Word, Excel and Access as well as the ability to function
in multiple mainframe database applications. Detail oriented
- N/APhysicial Requirements and Working Conditions:
- Monday - Friday hours 10:00 AM to 6:00 PM. Weekend hours are
8:00 AM until 5:00 PM.
- If position has direct patient care or direct patient contact
the following lifting requirement supersedes any previous lifting
requirement effective 06/01/2015. Ability to lift up to 35 pounds
without assistance. For patient lifts of over 35 pounds, or when
patient is unable to assist with the lift, patient handling
equipment is expected to be used, with at least one other
associate, when available. Unique patient lifting/movement
situations will be assessed on a case-by-case basis.This job
description indicates the general nature and level of work expected
of the incumbent. It is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities
required of the incumbent. Incumbent may be required to perform
other related duties.
Keywords: Advocate Health, Berwyn , Zero hour Scheduling Assistant, Other , Oak Brook, Illinois
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