Service Department Manager-Commercial Restaurant Equipment

Company: CITY FOOD EQUIPMENT CO
Location: Lombard
Posted on: April 3, 2026

Job Description:

Job Description Job Description Service Department Manager – Commercial Equipment Since 1985, City Food Equipment has been Chicago’s trusted leader in commercial restaurant equipment and supply distribution. As we continue to grow, we are seeking an experienced Service Department Manager to lead our Commercial Equipment Service Team. City Food Equipment, with locations in Chicago, Lombard, and Wisconsin, is one of the largest restaurant equipment sales and service companies in the Chicagoland area. Family owned and operated since 1985, we take pride in building strong customer relationships and providing a friendly, team-oriented work environment. This role is ideal for a highly organized, detail-oriented professional who thrives in a fast-paced environment, enjoys leading a team, and wants to play a critical role in ensuring our commercial kitchen equipment customers receive world-class service. Key Responsibilities · Oversee daily operations of the service department, including scheduling, dispatching, and workflow management · Answer incoming service calls and schedule repair appointments, maintaining an up-to-date service calendar · Coordinate daily and weekly meetings with service technicians to ensure clear communication and accountability · Ensure technicians have the correct parts and tools for each service call · Assist customers in the warehouse with repair tickets and service inquiries · Monitor service technicians’ performance, accuracy of paperwork, timeliness of service calls, and adherence to company procedures · Conduct performance reviews, coaching, and corrective action when necessary · Generate accurate quotes, invoices, and process customer payments · Collaborate with other department managers to ensure seamless operations · Maintain detailed records for accounting, parts inventory, and service reporting · Perform all other related duties as needed to support department and company goals Required Qualifications • High school diploma or GED required; Associate’s degree or technical/mechanical training preferred • 3 years of mechanical experience (restaurant equipment, automotive, HVAC, or related field) • 2 years of supervisory or team management experience • Strong understanding of commercial equipment, machine parts, and service processes to create estimates, work orders, and calculate labor hours • Excellent organizational and time management skills with the ability to prioritize multiple projects • Strong written and verbal communication skills with a friendly, professional demeanor • Proficient in Microsoft Office (Word, Excel) and standard office equipment • Ability to work in a warehouse environment with temperature fluctuations • Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously • Bilingual Spanish/English skills are a plus Preferred Qualifications • Prior experience managing a service department in the restaurant equipment or related industry • Familiarity with service management software • Experience implementing process improvements and efficiency initiatives Compensation & Benefits • Competitive salary (based on experience) • Health insurance • Dental insurance • Vision insurance • Paid time off • Career growth and leadership opportunities • Work with a well-established, locally owned company with a team-oriented culture Join a company that plays a vital role in keeping commercial kitchens operating efficiently across the region and grow your career as a key leader in our service department. Apply Today If you are an experienced Service Department Manager ready to lead a team of skilled technicians and make a direct impact on customer satisfaction and company growth, we encourage you to apply now. View all open positions at: https://www.cityfoodequipment.com/pages/careers City Food Equipment is an Equal Opportunity Employer.

Keywords: CITY FOOD EQUIPMENT CO, Berwyn , Service Department Manager-Commercial Restaurant Equipment, Engineering , Lombard, Illinois