Sr/Director of User Experience - UX/IU

Company: Aspen Dental
Location: Chicago
Posted on: April 18, 2024

Job Description:

Aspen Dental Management, Inc. (ADMI) was founded in 1998 byRobert Fontana and provides business support services toAspen Dental practices across the US. WhenAspen Dental was created, it wasto break down the barriers that made it hard forpatients to keep up with their dental health-affordability, transparency, and access. Realizing the key to better patient carestarted with the provider, we changed how the dental business worked. We built new relationships, expertise, and tools to helpdentists run their businesses more effectively and better care for their patien ts. We havechanged access to dental carenationwide. By providing business support in all areas including Operations, Accounting, Finance, Marketing, Human Resources,RevenueCycle, Scheduling and Customer Service, we allow the practitioners to focus on the clinical care.

Job Summary

The Aspen Group (TAG) is seeking a visionary and hands-on Director of User Experience (UX) to lead our dynamic UX team in crafting exceptional user experiences for our suite of customer and enterprise technology products. As a leader, you'll play a crucial role in shaping the UX Strategy and the future of our digital products and ensuring they meet the highest standards of usability and design.

Core Competencies

• Proven experience as a UX Director or similar leadership roles in the HealthCare, Technology, Retail, or similar industries.
• Portfolio demonstrating successful UX projects for enterprise and consumer applications.
• Strong understanding of user-centered design principles and methodologies.
• Excellent leadership, team management, collaboration, and communication skills.
• Customer centric mindset, applying research and data driven approach to create intuitive, easy to use, and effective solutions.
• Proficient in design tools such as Sketch, Figma, or Adobe XD.
• Experience working in an Agile development environment.
• Entrepreneur, hands on, and results driven mindset.
• Bachelor's or Master's degree in Design, Human-Computer Interaction, or a related field.
  
  Responsibilities
  
  • Create the UX vision and strategy for TAG and its portfolio of brands
  • Building Organizational Talent - Establishing culture and processes to attract, develop, engage, and retain talented individuals; creating a work environment where people can realize their full potential, thus allowing the organization to meet current and future business challenges.
  • Compelling Communication - Clearly and succinctly conveying information and ideas to individuals and groups; communicating in a focused and compelling way that captures and holds others' attention.
  • Emotional Intelligence - Establishing and sustaining trusting relationships by accurately perceiving and interpreting one's own and others' emotions and behavior in the context of the political environment; leveraging insights to effectively manage one's own responses and reactions.
  • Innovation - Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities.
  • Leadership Disposition - Attends to the needs and feelings of others to develop effective working relationships; takes a structured approach to managing self and others; exhibits leadership qualities that elicit the trust of others; rapidly learns and applies new job-related information; demonstrates a continuous learning orientation
    
    Essential Responsibilities
    
    • Map the end to end Aspen customer journey and identify all pain points, opportunities to optimize and reduce customer friction, employ best practices, and create new experiences that delight customers and win against competitors
    • Utilize your technical proficiency in Design Research, Visual Design, Interaction Design, Design Technology or Content Strategy by owning and managing multiple research, design, prototyping and product development efforts, including UX budgets
    • Influence change and business decisions through partnerships with others and using the latest UX methods, collaborative design, service design, informal and formal testing and rapid prototyping
    • Be a passionate advocate and evangelist of UX with executives, business leaders, and Aspen talent at all levels of the org. and externally
    • Work with product managers and architects to develop realistic product plans that properly prioritize, scope and plan for UX research, design and testing at all phases of the product development lifecycle. Work with product managers, IT, and Marketing to understand market needs & vision; work with teams to quickly translate that vision into workflows, interactions and designs for development and creative
    • Participate in and lead team discussions relative to current user experience projects. Feel comfortable independently working on design sprints, UX requirements definition sessions and design thinking workshops and accurately scoping UX research and design work
    • Work directly with customers and users to understand business and technical needs, goals, work processes and outcomes
    • Contribute to and leverage a company-wide design system
    • Demonstrate a strong understanding of Agile software development as well as Lean UX methodologies and can troubleshoot the challenges of integrating UX into an Agile model
    • Guide effective documentation and communication of design - via wireframes, mockups, workflows, prototypes, written requirements, usability documentation and coded UI components
    • Lead UX's engagement with product owners and other business stakeholders to frame problems, prioritize and scope design efforts, receive and respond to design feedback, with the ultimate goal of shipping a high-quality product that is valued by our customers
    • Leads teams to conduct user research to understand user needs, mental models and working contexts
    • Maintain awareness of e-commerce trends in new functionality and make recommendations where appropriate.
    • Oversee A/B and Multivariate testing on the majority of front-end usability changes/enhancements.
    • Supervise the administration of qualitative and quantitative researched focus on online customer behavior
    • Synthesizes output of stakeholder research & creates visualizations that effectively summarize key insights related to user and customer needs and behaviors, product definition.
    • Other duties and responsibilities as assigned.
      
      Requirements/Qualifications
      
      • Bachelor's Degree in Interaction, Graphic, or Industrial Design preferred or in "STEAM" Majors (Science, Technology, Engineering, Arts and Math) or related field; or equivalent work experience
      • Advanced degree preferred
      • A minimum of 12 years of professional experience in user experience design
      • A minimum of 5 years of professional experience in people management
      • A track record of successfully planning and scoping design programs that improve product and service UX at scale.
      • Proven ability to identify new project opportunities based on design thinking principles and prior outcomes.
      • Translates the realistic and creative ideas into plans and actions. Thinks beyond boundaries to create vision.
        
        If you are an applicant residing in California, please view our privacy policy here:
        
        https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees
        
        Salary: $170,000 - $230,000 + bonus o pportunity.

Keywords: Aspen Dental, Berwyn , Sr/Director of User Experience - UX/IU, Executive , Chicago, Illinois