Director of Front Office - The Drake Hotel

Company: Hilton Worldwide, Inc.
Location: Chicago
Posted on: May 7, 2025

Job Description:

Job Description - Director of Front Office - The Drake Hotel (HOT0BC1D)Job Number:HOT0BC1DWork LocationsThe Drake Hotel 140 E. Walton Place Chicago 60611The Drake Hotel is currently hiring a Director of Front Office! This position is responsible for directing and administering all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Director of Front Office, you would be responsible for directing and administering all Front Office operations. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Direct and administer all Front Office operations to include guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement.
• Monitor and develop team member performance, including providing supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and reward.
• Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
• Initiate and implement marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Implement and monitor all corporate marketing programs.
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events.
• Run and complete daily reports, analyze data and make decisions based on data.
• Resolve guest issues and concerns to guest satisfaction.
• Recruit, interview and train team members.What are we looking for?We look for demonstration of the following Values:
  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline.In addition, we look for the demonstration of the following key attributes:
    • Quality
    • Productivity
    • Customer FocusWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.The BenefitsHilton is proud to have an award-winning workplace culture ranking #1 Worlds Best Workplace by Great Place to Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
      • Access to your pay when you need it through DailyPay.
      • Mental Health Resources.
      • Best-in-Class Paid Time Off (PTO).
      • Go Hilton travel discount program.
      • Supportive parental leave.
      • Matching 401(k).
      • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount.
      • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more).
      • Career growth and development.
      • Team Member Resource Groups.
      • Recognition and rewards programs.* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.Salary Range: $90,000-$100,000 based on applicable experience.ScheduleFull-timeBrand: Hilton Hotels & ResortsJobGuest Services, Operations, and Front Office
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Keywords: Hilton Worldwide, Inc., Berwyn , Director of Front Office - The Drake Hotel, Executive , Chicago, Illinois