Lead Field Service Engineer
Company: Carrier
Location: Lisle
Posted on: May 2, 2024
Job Description:
Country:
United States of America
Location:
CAI26: ALC - Chicago 2400 Ogden Avenue, Lisle, IL, 60532 USA
Automated Logic is a leading global provider of healthy, safe and
sustainable building automation solutions with a world-class,
diverse workforce. We make modern life possible by delivering
safer, smarter and more sustainable services that make a difference
to people and our planet while revolutionizing industry trends.
This is why we come to work every day. Join us and we can make
a
difference together.
Key Responsibilities:
- Adheres to all ALC and customer safety standards. Promotes
safety awareness on work sites and provides safety leadership to
employees and subcontractors.
- Communicates with customer upon arrival and before leaving the
facility. Ensures high levels of customer satisfaction. Meets
regularly with customers representative consult on facility
performance. Keeps customer informed of the nature of service we
are onsite to perform.
- Communicates outstanding issues and recommends through field
quotes system enhancements, upgrades, and/or repairs. Is observant
of additional opportunities we may have to solve issues. Actively
participates with service account manager and sales team to
engineer and estimate solutions.
- Actively works with sales and account team to consistently
transform agreement base to higher level outcome and
technology-based offerings.
- Performs system maintenance in accordance with established
service practices and direction including field controllers,
servers and workstations and field hardware. Maintains feedback of
equipment scheduling and modifications needed to service account
manager.
- Interfaces with service coordinator, service account manager
and service project managers to coordinate activities as required
in a professional manner. Acts to provide feedback on team
assignments, skill certifications and learning recommendations as
required.
- Performs diagnostics and repairs to complex control systems.
Knowledge of multiple manufacturers controls systems and ability to
test and write modifications in multiple languages of systems
software.
- Provides training to customers for their specific control
systems operations. Delivers documentation to the customer for
training as needed or as contractual obligation requires.
- Follows established learning path and conducts extensive
self-study (reading, research and practice) to improve and maintain
technical proficiency in company's product lines. Completes
certifications as required by the company.
- Actively participates in leadership learning path and practices
leadership skills while mentoring, performing group training,
performance review input or other leader development
assignments.
- Provides solutions to increasingly complex system problems by
troubleshooting systems and leading others on how to resolve
problems. Works with subcontractors and other trades as needed to
ensure proper operation.
- Local escalation point for technical issues. May coach and
resolve issues either on site or through remote coaching.
- Completes all job required documentation on-time including time
sheets, expense reports, posting of work orders, on-site
documentation and project status reports in accordance with company
policy as required.
- Performs other duties as assigned.
- Provides direction to other team members and follows guidance
from service account manager or project manager .
- Must be able to work alone, manage time effectively and
communicate proficiently with customers.
- Able to create, download, and troubleshoot complex HVAC system
logic using WebCTRL and associated software. Proficient with all
WebCTRL software functions and utilities.
- Advanced knowledge of TCP/IP networks including wireless
technology design and troubleshooting.
- Able to read and understand Architectural, Mechanical, and
Electrical blueprints.
- Experience with Microsoft software products to include:
Outlook, Word, Excel, and other Windows products.
- Possess computer and networking skills to properly maintain
their laptops and mobile devices as well as experience in the
maintenance and troubleshooting of Ethernet and ARC Net
communications.
- Strong background in the operation and control of mechanical
equipment and their control sequences.
Required Qualifications
- High School Diploma or GED
- 3+ years of experience in the HVAC controls industry.
- Possess and maintain valid and current Driver's License and be
insurable by the company's insurance carrier.
- Ability to travel in excess of 50% of typical workweek,
including air travel, overnight hotel stays, and unexpected travel
as well as participate in rotating on call schedule.
Preferred Qualifications:
- Bachelor's degree in construction, Civil, Mechanical,
Electrical Engineering, Construction Management, Electronics, or
IT.
- Experience interacting with a large and diverse number of
simultaneous challenges, requiring knowledge of multiple
disciplines.
- Field experience and a complete understanding of the
installation and operation of Automated Logic Controls and
knowledge and understanding of third party control systems and
integrations.
- Experience with Automated Logic and Phoenix software to
include: WebCtrl, SiteBuilder, ViewBuilder, LogicBuilder, InterOp
3.02, Alert, Draw, EDB, Eikon, Supervision, and Accel Works.
- Capable of climbing ladders or using other lift equipment in
excess of 8 feet above grade, and capable of lifting items up to
50lbs.
#LI-onsite
RSRCAR
Carrier is An Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or veteran status, age
or any other federally protected class.
Job Applicant's Privacy Notice:
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Keywords: Carrier, Berwyn , Lead Field Service Engineer, IT / Software / Systems , Lisle, Illinois
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