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Admissions Specialist

Company: Trc Total Renal Care Inc
Location: Berwyn
Posted on: May 3, 2021

Job Description:

2476 Swedesford RdSTE 150,Malvern,Pennsylvania,19,United States of AmericaAdmissions Specialist forour DaVita Guest Services (DGS) team provide contact center-based support via phone, email, fax, and web services to facilitate placement requests for patients who choose DaVita visiting or permanent dialysis.Facilitation of new patient placement is done by utilizing the tools and resources associated with DGS. The position will facilitate the coordination of dialysis placements while providing service delivery excellence to build and establish strong hospital relationships.This position is only temporarily remoteEssential Duties and ResponsibilitiesRespond professionally, promptly, and courteously to inbound calls, e-mails and faxed referrals and/or requests for treatment optionsRequest placement and/or respond to inquiries regarding treatment options via outbound calls, e-mail, and/or other designated contactsPlace outbound calls to Hospitals to complete placement requestsWilling and able to partner with Field Operations to visit Doctor''s offices and Hospitals to build, enhance and/or establish those relationships.Adhere to performance metrics and quality assurance call standardsUtilize all tools and resources to coordinate and complete the placement of a patientMaintain data forms e-faxed from the field and enter in the appropriate databaseUnder the direction and supervision of the supervisor, develop and enhance processes to ensure effective growth within placements as well as treatment option modalitiesBuild positive relationships with Hospitals, Discharge planners, Case Managers, & DaVita teammates across the Village and provide customer service excellenceAchieve the metrics and goals set for the departmentWork during expanded/non-traditional hours to serve patients and teammates (in different time zones)Comply with all HIPAA regulations regarding patient information to assure confidentiality of patient health information (PHI)Ability & willingness to learn about Kidney Disease and related topicsExcellent customer relationship and inter-company network building skillsFirst-class ''Red Carpet'' customer-centered skillsAbility to empathize with all customers under stressful circumstances and yet remain operationally effective and focused on business goalOrganized, ability to multi-task with excellent time management and prioritization skillsAttention to accuracy of details and relentless follow-through with a curious and investigative inclinationAbility to proactively add knowledge gained to the CRM databases to improve processes and help refine proceduresAbility/willingness to work overtimeAbility to understand and follow DGS and DaVita employment policies and proceduresAdherence to achieving the metrics and goals that are set for the department andreceptivity to constructive feedback and developmentQualificationsHigh School diploma or equivalent requiredMinimum of 6 months'' related experience requiredData entry speed of 25-40 keystrokes per minute requiredBasic computer skills and proficiency in Microsoft Excel and AccessIntermediate computer skills and proficiency in Microsoft Word andHere is what you can expect when you join our Village:A ''community first, company second'' culture based on Core Values that really matter.Clinical outcomes consistently ranked above the national average.Award-winning education and training across multiple career paths to help you reach your potential.Performance-based rewards based on stellar individual and team contributions.A comprehensive benefits package designed to enhance your health, your financial well-being and your future.Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.Join us as we pursue our vision ''To Build the Greatest Healthcare Community the World has Ever Seen.''Why wait? Explore a career with DaVita today.Go to to learn more or Jobble

Keywords: Trc Total Renal Care Inc, Berwyn , Admissions Specialist, Other , Berwyn, Illinois

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