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Customer Service Specialist

Company: RMD VillageHealth DM, LLC
Location: Berwyn
Posted on: May 3, 2021

Job Description:

2476 Swedesford RdSTE 150,Malvern,Pennsylvania,19355-1456,United States of AmericaDaVita Integrated Kidney Care (IKC) business office is seeking a detail oriented, friendly Customer Service Specialist!LOCATION: Malvern, PAMUST LIVE LOCALLYTHIS IS NOT A REMOTE POSITIONFull-time schedule, Monday - Friday, DAY SHIFTAll About DaVita IKCDaVita Integrated Kidney Care (DaVita IKC) is an the integrated care division of DaVita Inc. working on DaVita's vision to provide integrated care to all ESRD patients, who are some of the most medically complex and vulnerable patient populations in the US. We provide services to help improve the lives of our patients by working with them to prevent complications, reduce the number of avoidable hospitalizations and improve overall health.Let's face it...the world of healthcare is dynamic and moves at the speed of light. Unlike many healthcare companies in the market today, we acknowledge that our teammates are our most important asset and we want to help them to feel fulfilled in their careers.When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.General Purpose of the Customer Service Specialist Role:The Customer Service Specialist performs administrative and customer service tasks for the call center. The position answers incoming calls, responds to inquiries, and provides program information telephonically and by email. In addition, the role uploads forms electronically, processes incoming mail, and performs various administrative tasks as required.Essential Duties and Responsibilities of the Customer Service Specialist:1. Answers and appropriately directs inbound calls while communicating program information to patients, providers, dialysis centers, and other caregivers - 90%2. Other duties as assigned. (e.g. uploading forms electronically, processing incoming mail) - 10%Minimum Qualifications of the Customer Service Specialist:High school diploma or equivalent required; college experience or degree is preferred2-4 year's experience in a call center and/or administrative role requiredBasic proficiency in MS Word, Excel, and Outlook requiredDemonstrated accuracy in documentation and data entry preferredOur Core ValuesService ExcellenceIntegrityTeamContinuous ImprovementAccountabilityFulfillmentFunWhat We'll Provide:More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash outSupport for you and your family: family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and moreProfessional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.Position Base Range$12.69 - $18.61 hourlyNote: Starting pay will be commensurate with qualifications & experienceBonus Eligible: Yes / NoWhy wait? Explore a career with DaVita today as a Customer Service Specialist!Go to to learn more or apply.

Keywords: RMD VillageHealth DM, LLC, Berwyn , Customer Service Specialist, Other , Berwyn, Illinois

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