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Community Health Worker (Bilingual)

Company: Oak Street Health
Location: berwyn
Posted on: May 3, 2021

Job Description:

Company: Oak Street Health

Title: Community Health Worker


Oak Street Health is a rapidly growing, innovative company of community-based healthcare centers delivering higher quality health and wellness care that improves outcomes, manages medical costs and provides an unmatched experience for adults on Medicare in medically underserved communities. By providing holistic, comprehensive and integrated care right in our patients' communities, we can help keep them healthy and reinvest cost savings in further care for those same communities and others. Since 2013, Oak Street Health has brought its singular approach to tens of thousands of people across the nation. With an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oak Street values and are passionate about our mission to rebuild healthcare as it should be.

For more information, visit

Role Description:

Oak Street Health takes a team-based approach to providing outstanding patient care. Our Care Teams, consisting of a Provider, Nurse, MA and Medical Social Worker, build individual relationships across a panel of 500-800 patients. The Care Team is responsible for delivering excellent, high-touch, primary care, and coordinating the care of our patients throughout the healthcare delivery system. We have support team members that assist with specific tasks and/or cases, such as Behavioral Health Specialist and Care Coordinators.

Community Health Workers are an important part of our Care Teams. A Community Health Worker is a patient's advocate or liaison when in a community setting. Building trust and promoting encouragement are two key objectives. High levels of flexibility, attention to detail, and problem solving are required to be successful. You will be expected to build relationships with Oak Street Health patients, assist with managing low risk members' care plans, perform proactive phone and in-person outreach to our members based on their care needs, support Care Team decision making, participate in weekly care team meetings, and coordinate clinical and complementary services needed to provide a high quality health care experience from Oak Street Health. Community Health Workers will report to the Center Medical Social Worker.

Core Responsibilities:

* Manage low risk referrals defined by care management program (Medical Social Work) & collaborate with social worker on action plan

* Develop trusting relationship with patients by providing support and advocacy to help achieve health goals

* Meet with patients in patient centered and patient preferred location (e.g., center, facility, home, community setting)

* Promote goal setting with patients enrolled in care management

* Drive engagement with high risk individuals (e.g., completed specialty appointments, adherence to Post discharge visits) may include accompaniment to appointments

* Assist completion of applications to access eligible benefits

* Wellness checks in home, participate in remote monitoring program education on individuals with specific health conditions

* Provide health screenings, referrals and information

* Deliver health education presentations

* Facilitate communication between all identified parties by the patient involved in care (e.g., family members, care givers, medical providers, community-based organizations)

* Document interactions with patients in medical record

* Other duties, as assigned

What are we looking for?

* A problem-solving orientation and a flexible and positive attitude

* Preferred 1 year of experience in healthcare, community-based, or social work environment

* Experience utilizing electronic medical record systems

* Knowledge of community resources and resource navigation

* Experience working on a multidisciplinary team preferred

* Proficient PC skills

* Fluency in language that is commonly spoken in the community is necessary. Most often this will include Bilingual English/Spanish

* Travel may be required

* US Work Authorization is required

* Someone who embodies being "Oaky"

What does being "Oaky" look like?

* Radiating positive energy

* Assuming good intentions

* Creating an unmatched patient experience

* Driving clinical excellence

* Taking ownership and delivering results

* Being scrappy

Why Oak Street?

Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:

* Collaborative and energetic culture

* Fast-paced and innovative environment

* Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to

Keywords: Oak Street Health, Berwyn , Community Health Worker (Bilingual), Other , berwyn, Illinois

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