Universal Banker I, II, or III - North Ave Branch - Chicago, IL
Company: Old Second National Bank
Location: Chicago
Posted on: April 19, 2024
Job Description:
Who We Are
At Old Second, you're first! For more than 150 years, Old Second
has consistently put businesses and individuals throughout the
Chicago area first, and we're only getting started.
With great employees we've grown from a single location in the back
of a general store to 50 locations and over $6 billion dollars in
assets. At Old Second we embrace values that foster an environment
of community and growth. Recently, we've been voted a Forbes
Best-In-State Bank for Illinois by our customers. Be a part of
something big as we continue our growth story together!Position
Overview
The Universal Banker position,levels I, II and III (Universal
Banker, Senior Universal Banker and Universal Relationship Banker)
are responsible for providing front line customer service and sales
including accurately opening and closing accounts, performing
account maintenance, profiling customers for new sales and cross
sell opportunities, and for performing basic Teller functions as
needed.
Essential Job Function - all levels
- Meets sales and service goals by actively engaging in Bank
sales processes including profiling, building strong customer
relationships, utilizing sales and customer service software, and
participating in sales campaigns. Follows up with customers by
phone or email.
- Accurately opens, closes, and maintains customer accounts
according to established policies and procedures. Understands
material covered in Personal Banker training manuals.
- Utilizes strong knowledge of Old Second products and services
to advise new and existing customers of Old Second's comprehensive
portfolio of banking options. Begins to learn and apply knowledge
to more complicated retail products including IRAs and
loans.
- Maintains a high level of customer service to assist the branch
in obtaining the highest customer service ratings, including
internal survey results.
- Utilizes cross training as a Teller to fill in as needed behind
the Teller line to handle basic transactions including cashing
checks, processing deposits and withdrawals, and adhering to
processes and procedures including balancing drawer.
- Maintain working knowledge of all internal and legislated
compliance and regulations including satisfactory completion of all
annual training.
- Responsible for Operational Accuracy and Compliance (ex.
Records, TD Ops, BSA/Fraud/CTR's, BAI, Signature Cards, CIP,
Beneficial Ownership).
- Maintains flexibility in work schedule including
opening/closing branch as needed. Demonstrates willingness to fill
in at other OSB locations as needed.
Additional Responsibilities/Focus of Senior Universal Banker (Level
2):
- Meets elevated sales and service goals through daily customer
interactions and proactive sales opportunities.
- Leads branch by example through exceptional customer
service.
Additional Responsibilities/Focus of Universal Relationship Banker
(Level 3):
- Manages a book of Retail Banking clients by maintaining regular
contact, advising on Personal Banking matters, and serving as a
liaison to other business lines for their client base.
- Meets elevated sales and service goals through daily customer
interactions and proactive sales opportunities.
- Proactively connects with prospects and clients in the pursuit
of new and cross sales opportunities. Utilizes each client
communication to deepen customer relationships and loyalty to
bank.
- Refers other lines of business, such as, Wealth Management,
Mortgage and Commercial.
- Has deep understanding and applied knowledge of more
complicated retail products including IRAs and loans; supports and
trains colleagues on advanced products as appropriate.
Minimum Requirements:
Universal Banker (Level 1):
- High school diploma (or equivalent) and one year of related
experience (banking, cash handling, customer service and/or sales,
office, etc.); or equivalent combination of education and
experience.
- Must become licensed with NMLS registration within 60 days of
assuming role and meet Bank training requirements.
- Must work onsite to perform responsibilities of this
position.
Senior Universal Banker (Level 2):
- High school diploma (or equivalent) and two years of related
experience (banking, cash handling, customer service and/or sales,
office, etc.); or equivalent combination of education and
experience.
- Must become licensed with NMLS registration within 60 days of
assuming role and meet Bank training requirements.
- Must work onsite to perform responsibilities of this
position.
Universal Relationship Banker (Level 3):
- High school diploma (or equivalent) and three or more years of
related experience which includes some banking and/or sales, client
relationship management, consultancy experience, or cash handling,
or equivalent combination of education and experience.
- Must become licensed with NMLS registration within 60 days of
assuming role and meet Bank training requirements.
- Must successfully complete Universal (Relationship) Banker
Cross Training Development Plan curriculum (or equivalent
experience).
- Must work onsite to perform responsibilities of this
position.
Competencies - All levels
- Demonstration of excellent customer service and professional
communication.
- Dedication to product promotion, sales referrals, and cross
selling products/services.
- Math and computer proficiency. Technical aptitude toward
learning and utilizing bank software applications.
- Basic understanding of banking, check processing, credits and
debits.
- Focus and organization during periods of high volume or
interruption.
- Reliable: dedication & commitment to work; follow-through on
all tasks
- Knowledge and compliance with bank rules and regulations.
Preferred, but not required
- Associate or Bachelor's degree preferred.
Important Note: Job levels and hiring decisions are based upon both
the business needs at the Retail Bank location and the
qualifications of the incumbent. In some cases, an incumbent may
meet the requirements of a level 2 or 3 Universal Banker role but
may be hired in at a lower level based upon branch business needs
and staffing dynamics.Thanks for considering Old Second!
Keywords: Old Second National Bank, Berwyn , Universal Banker I, II, or III - North Ave Branch - Chicago, IL, Other , Chicago, Illinois
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