Concierge - Lincolnshire Marriott Resort (150000JH)
Location: Lincolnshire
Posted on: September 30, 2024
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Job Description:
It?s a powerful feeling, to belong. It?s inspiring people to do
more than they thought they could. It?s leading the way by rolling
up your sleeves to accomplish a common goal. It?s taking a passion
and turning it into your vision. Belonging is what it feels like to
work at Marriott. If this sounds like the place for you, join
us.
The Lincolnshire Marriott Resort, located at 10 Marriott Drive,
Lincolnshire, IL 60069 is currently hiring a Concierge.
Responsibilities include: Respond to guest requests for special
arrangements or services (e.g., transportation, reservations, dry
cleaning) by making arrangements or identifying appropriate
providers. Respond to special requests from guests with unique
needs and follow up to ensure satisfaction. Gather, summarize, and
provide information to guests about the property and the
surrounding area amenities, including special events and
activities. Answer, record, and process all guest calls, messages,
requests, questions, or concerns. Contact appropriate individual or
department (e.g., Bellperson, Housekeeping) as necessary to resolve
guest call, request, or problem. Review shift logs/daily memo books
and document pertinent information in logbooks. Monitor club lounge
for seating availability, service, safety, and well-being of
guests. Report accidents, injuries, and unsafe work conditions to
manager; and complete safety training and certifications.Follow all
company policies and procedures, ensure uniform and personal
appearance are clean and professional, maintain confidentiality of
proprietary information, and protect company assets. Welcome and
acknowledge all guests according to company standards, anticipate
and address guests' service needs, assist individuals with
disabilities, and thank guests with genuine appreciation. Speak
with others using clear and professional language, prepare and
review written documents accurately and completely, and answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others, support team to reach
common goals, and listen and respond appropriately to the concerns
of other employees. Comply with quality assurance expectations and
standards. Stand, sit, or walk for an extended period of time or
for an entire work shift. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds. Perform other
reasonable job duties as requested by Supervisors.
To submit your application for this job, please go to:
https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=150000JH
Marriott International is consistently recognized as an employer of
choice around the globe by FORTUNE and Working Mother magazines,
DiversityInc, Great Places to Work Institute, and the CRF institute
among others. Visit our newsroom to learn more:
news.marriott.com
Connect and network online with us:
www.facebook.com/marriottjobsandcareers
www.twitter.com/marriottcareers
www.linkedin.com/company/marriott-international
www.weibo.com/marriottcareers
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: , Berwyn , Concierge - Lincolnshire Marriott Resort (150000JH), Other , Lincolnshire, Illinois
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